Question 1

Who is Handan Loomworks?

Accepted Answer

We have decided to bring you boutique and unique product making, unique and rich culture. You can check "My Story" for detailed information.

Question 2

Can I see the products in a store?

Accepted Answer

Handan Loomworks produces completely boutique products and produces in single copies and for now the products are not exhibited in one place.

Question 3

Can I refund if I don't like my order?

Accepted Answer

You can apply for a refund within 7 working days from the product delivery date. Please read the return terms.

Question 4

Is it paid to become a member?

Accepted Answer

It is free to become a member of www.handanloomworks.com. You can become a member immediately to be able to order and to be informed about all kinds of opportunities.

Question 5

Can I cancel my subscription?

Accepted Answer

You can cancel your membership at any time by sending your request to info@handanloomworks.com

Question 6

Do I have to be a member to order the products in my cart?

Accepted Answer

There is no obligation to be a member for shopping. You can continue your shopping without becoming a member or by logging in with your existing membership. With your current membership, you can track your orders by logging in with your e-mail address and password for every order you place on the My Account page.

Question 7

I want to change my order delivery address, how can I do?"

Accepted Answer

You can change your order address from the "My Addresses" section on the "My Account" page, or you can define your new address by checking the "I Want to Define a New Address" button during the purchasing process. This address will appear as the delivery address in your next order. However, this change will not be reflected on the My Account page, but will only affect the relevant order. By calling our customer service, you can inform your order number and your wish to make changes.

Question 8

When will my product be shipped during my shopping?

Accepted Answer

Your orders are prepared and shipped within 3-5 working days. Orders placed on weekends and holidays are processed on the first business day following.

Question 9

When will the orders placed on weekends and public holidays be shipped?

Accepted Answer

Orders placed on weekends and holidays are processed on the first business day following. Your orders are prepared and shipped within 2-5 business days.

Question 10

With which shipping company will my purchases be sent?

Accepted Answer

The shipment of your order will be sent by PTT Cargo.

Question 11

Where can I track the delivery status of my orders?

Accepted Answer

You can view all your orders from the "My Orders" section on the "My Account" page and follow the delivery status by clicking the "Cargo Tracking" link.

Question 12

The products in my order came incomplete. What should I do?

Accepted Answer

You must open your cargo next to the cargo authority and make sure that the products inside are the same as your invoice and that your package is not spoiled. If you notice that it is missing or damaged, send it back to our company with its photo and cargo report without waiting. When making your return, be sure to write a reason in the form that comes out of the package. You can track the status of your return by making a request to handan @ handanloomworks e-mail address.

Question 13

The product (s) in my order were wrong. What should I do?

Accepted Answer

f the product written on your invoice and in the box is not the same, instead of the product you ordered, you can get contact witj handan@handanloomworks.com for the product / products you have problems within 14 working days from the invoice date.

Question 14

In what ways can I make my payment?

Accepted Answer

You can make your payment by credit card or debit card when shopping on handanloomworks.com

Question 15

Where can I see my Discount Coupons?

Accepted Answer

You can see your defined coupons and their duration by clicking on the "My Coupons" section on the "My Account" page. You can also view your used and / or expired coupons from this section.

Question 16

Am I safe when shopping with a credit card?

Accepted Answer

It uses the latest technologies and the best service providers for your security in your credit card shopping. On every page where you enter your personal information, there is a key under your browser. This key is a sign that any information you send with your browser will not be visible to third parties. In addition, high security standards apply to all purchases you make on our site. Thanks to the EV SSL Security Certificate, you can freely shop on our site without risking your security.

Question 17

I canceled my order / product, when and how will I get the product price back?"

Accepted Answer

When you complete the cancellation process, information about the canceled products will be sent to your e-mail address at the same time. If your payment method is "Credit Card"; Your payment will be made to your credit card online. It will be returned to you in installments or in cash depending on the type of shopping made. The reflection of your payment on your account in credit card refunds may differ according to the transaction times of the banks. For detailed information, please visit our page for delivery and return conditions.

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